Reference Guide for 9L0-403 Exam

by

JamesDowdle

9L0-403 exam or Mac OS X Support Essentials 10.6 exam is a part of Apple Certification Program. Apple offer two different variants of this exam and offers two different certifications for each variant.

1.Mac OS X Support Essentials 10.6 for

Apple Certified Support Professional (ACSP)

2.Mac OS X Support Essentials 10.6 for

Apple Certified Technical Coordinator (ACTC)

Concept and Objectives

This course concentrates on troubleshooting process of Mac OS X as well as how to utilize available tools and resources efficiently and swiftly. It also covers the in-depth features of Mac OS X v10.6 as well as:

How you can find additional information, and how you can prepare for (ACSP) Apple Certified Support Professional?

Targeted Aspirants

Ideal candidates for this certification are:

Support specialist, Technical Coordinator, and Service Technicians.

Individuals from Tech Support in businesses/organization, who utilize Macs for general efficiency or innovative Design.

Technical Coordinator or Power Users who manages and administer networks of computer running Mac OS X (e.g. Technical Specialist who manages small business networks or an individual who manages computer labs in school or universities.

It is highly recommended that an individual must have basic knowledge of Mac OS X and basic troubleshooting experience of Mac OS X. Introduction to Mac OS X 10 (snow 100) course and exam is a recommendation prior to attempt this exam.

Course Outline

Following are the topics for this course. Candidate must have extensive knowledge of these topics.

Installation

Partitioning

Installing of Mac OS X

Usage of the installer log files to verify a successful installation

Configuration of Mac OS X with the setup assistant

Updating software with software update and installer

Tips and techniques for troubleshooting of installation problem

User Accounts

Creating and managing user accounts

Creating and managing administrator accounts

Locating directory attributes

Security

Password selection

Keychain

FileVault

Command Line and Automation

Command line essentials

Navigation and file manipulation

Basic scripting and automation using the shell

Autometer and Apple Script

File System

File system support by Mac OS X

File and directory ownership and permission

Disk Utility and file repair

Usage of the command line for file management

File Management

The root volume

File system layout

Preferences

Frameworks

File types unique to Mac OS X (i.e., resource forks and packages)

Spotlight

File archives

Disk images

Archiving and restoring data with Time Machine

Managing backup data

How to access the data outside of Time Machine

Applications

Applications supported in Mac OS X

Applications created with different developer APIs, the UNIX concept of a process

The relationship of processes and applications

Tools to monitoring and managing processes

Application preferences

Troubleshooting

Boot Camp

Network Configuration

Basic networking configuration

TCP/IP networking

Ethernet

AirPort

Multiple network connections

Proper use of network locations

Isolating and troubleshooting network elements

Network Services

Connecting to common network resources

Network Users accounts with Directory Services

AFP, SMB, SSH, FTP, and WebDAV connections

Bonjour, NetBIOS, the network browser

Isolating client software issues from network issues

Enabling network services on a Mac OS X client

Peer-to-peer collaboration

Sharing files between Macs and Windows

Sharing web documents

Screen sharing

Firewall as well as techniques to isolate server issues from client and network issues

Peripherals

Connecting peripherals to a Mac

Cabling, connections, device drivers for common peripherals

Managing printers

Print-job management

Printer PPDs and PDF workflow

Techniques for isolating cabling, driver, or application issues

Startup Process

Troubleshooting boot issues with a Mac at startup

Phases of the startup process

Which part of the system is active during each phase

Issues that can arise

Automatic process launching and login window startup items

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Reference Guide for 9L0-403 Exam}